Getting the right part to the right garage or bodyshop at the right time is crucial. It helps to maintain customer satisfaction as well as a profitable business.
Autosupplies takes the delivery of products to customers very seriously, with upwards of 1,500 sales calls a day being handled by the Telesales team in the call centre. The fleet of 60 delivery vans provide a daily service to a very wide area, covering a 50 mile radius from its base in Bolsover, Derbyshire.
The company has also installed a call monitoring system to improve efficiency and customer service. This is vitally important in today’s challenging motor trade.
The delivery schedule of upwards of 3,000 deliveries a day requires military precision and a dedication to planning and monitoring. Each delivery area has its own allocated delivery bay and dedicated team of drivers with a service that promises hourly delivery on most van runs.
Embracing and developing the latest computer technology, customers can check through the Autosupplies website and place orders at any time of the day and night. If necessary, placed orders for parts or components can be modified.